Tell me what's broken
SnapPChart gets better when traders complain. Feature requests, bug reports, bad grades. Send them all.
What to send
Feature requests
What's missing? What would make grading a setup 10x faster? Tell me the workflow you wish existed.
Bug reports
Something broken, janky, or just weird? Send a screenshot and what you were trying to do. I'll fix it.
Bad grades
AI said A+ on a chart you'd never trade? Or rejected a setup that printed? Drop the chart. These make the model better.
Pricing and plans
Price too high? Wrong free tier shape? Missing a plan that fits your account size? I read every pricing email.
Edge cases
Timeframe, broker, or chart style the tool chokes on? That's exactly what I want to hear about.
Where to send it
Best for long notes and screenshots
Replies within 24 hours, usually faster.
Discord
Quickest path for real-time chat
Feedback, setup reviews, and other traders to argue with.
X / Twitter
For anything you want public
DMs open. Faster than email for short stuff.
What happens next
I read every message. No support queue, no tier-1 bot. It's just me.
If it's a bug, it usually ships within a day or two. Feature requests get batched into weekly planning. Bad grade reports go straight into the prompt-tuning loop.
You won't always get a long response. You will always get acknowledged.
Ben, solo founder
Found something while grading a setup?
Screenshots help the most. Send it now while it's fresh.
Email BenPrefer the analyzer? Grade a chart and drop thoughts in the in-app feedback form.