Last Updated: October 25, 2025

1. Introduction

SnapPChart ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

Account Information: Email address when you create an account
Payment Information: Payment details processed securely through Stripe (we do not store full credit card numbers)
Chart Images: Trading charts you upload for analysis
Communications: Messages you send to our support team

2.2 Automatically Collected Information

Usage Data: Pages visited, features used, time spent on the Service
Device Information: IP address, browser type, operating system
Cookies: We use cookies and similar technologies to enhance your experience
Analysis Results: Charts analyzed, grades received, trading signals detected

3. How We Use Your Information

We use your information to:

Provide and maintain the Service
Process your chart analysis requests using AI
Process payments and manage subscriptions
Send you important updates about your account
Improve and optimize our Service
Detect and prevent fraud or abuse
Comply with legal obligations
Track referrals and apply rewards
Send you marketing communications (with your consent)

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third-party service providers:

OpenAI: Chart images are sent to OpenAI's GPT-4 Vision API for analysis
Stripe: Payment information for processing subscriptions
Vercel: Hosting and infrastructure provider
Resend: Email delivery service for authentication codes
Discord: Optional analytics notifications (if configured)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

4.3 Business Transfers

If SnapPChart is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different Privacy Policy.

4.4 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

Account Data: Retained while your account is active and for a reasonable period after deletion
Chart Images: Stored temporarily for analysis, then deleted or retained in anonymized form
Analysis History: Retained for your reference while your account is active
Payment Records: Retained as required by law (typically 7 years)

6. Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit (HTTPS/TLS)
Encryption of sensitive data at rest
Regular security assessments
Access controls and authentication
Secure payment processing through PCI-compliant providers

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights and Choices

7.1 Access and Portability

You can access your account information and analysis history through your dashboard.

7.2 Correction

You can update your email address through your account settings.

7.3 Deletion

You can request deletion of your account and associated data by contacting us at ben@snappchart.app. We will delete your information within 30 days, except where required by law to retain it.

7.4 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email.

7.5 Cookies

You can control cookies through your browser settings. However, disabling cookies may affect functionality.

8. Children's Privacy

SnapPChart is not intended for children under 18. We do not knowingly collect information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to such transfers.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to say no to the sale of personal information
Right to access your personal information
Right to equal service and price
Right to request deletion of personal information

To exercise these rights, contact us at ben@snappchart.app with "California Privacy Rights" in the subject line.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending you an email notification (for material changes)

Your continued use of the Service after changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: ben@snappchart.app

Subject Line: Privacy Inquiry - SnapPChart

Your Privacy Matters

We are committed to protecting your privacy and handling your data responsibly. If you have any questions or concerns, please don't hesitate to reach out to us.